Writing and editing, various
- Write, research, copyedit, line edit, and manage projects for a range of agencies, websites, magazines, books, and nonprofits, including Rightpoint (agency: copywriting and proofreading), Healthline (website: writing and editing both editorial and marketing materials), AWS (blog: writing), the Coalition for Rainforest Nations (nonprofit: project editor), and Melcher Media (book publisher: writer, line editor, copyeditor), among other duties.
- For MongoDB, I wrote and edited case studies, customer success profiles, white papers, two-pagers, consumer marketing blog posts, opinion pieces, emails, and social copy.
- I’ve edited, copyedited, or ghost-written nearly two dozen books.
Selected work (writing):
- Healthline: What Really Happens When You Come to Work Sick
- Healthline: America Is Losing the War on Chronic Pain
- Entrepreneur: 15 Words You’re Probably Not Using Right
- AWS Startups: Beewise Combines IoT and AI to Offer an Automated Beehive
- AWS Startups: Invoiced Simplifies and Automates the Accounts Receivable Process
- AWS Startups: Amenity Analytics Uses NLP to Break Down Text-Based Financial Data
- AWS Startups: Why Donuts Migrated Its Domain Registry Business to AWS
- Healthline Marketing: Insights into Shifting Consumer Health Behaviors During COVID-19
- Healthline Marketing: COVID-19 Prompts Special Challenges for People Living with a Health Condition
- Healthline Marketing: COVID-19 Moves Telemedicine into the Spotlight
Writing and editing, Facebook Design: Business Tools
I wrote and edited for this thought-leadership blog that explored the work being done by Facebook product designers, content designers, and UX researchers. A selection follows:
- Illustrating a More Inclusive Brand
- Designing for Meaningful Connections: Humanizing the Ads Industry
- Why Design for Business Tools?
- Design Must Lead the Way on Artificial Intelligence and Machine Learning
- Driving Quality and Consistency at Scale
- Content Strategy for the People Who Use Facebook’s Business Tools
- Building for Everyone: 3 Ways to Expand Your Inclusive Design Skills
- The Key to Great Product Design Is More Than Creativity: It’s Collaboration
I wrote many articles for the now-defunct Mode.com website. I covered a diverse array of lifestyle content including music, sports, television, food, parenting, and fitness. A selection follows:
- 8 Delicious Ways to Celebrate Gay Pride
- 11 Death Trap Cars That Never Should Have Been Manufactured
- 22 Sitcoms Only True ’80s TV Lovers Will Remember
- Amazing Lady Tennis Champs You’ve Never Heard Of
- Audiences Behaving Badly
- Busty Gals, Unite! Exercises That Won’t Hurt the Girls
- Celebrate New York With the 45 Greatest Songs About NYC
- Cute Alert! Animals Who Think They’re Dogs
- First Seder? No Problem! Your Passover Primer
- How to Cut Onions Without Crying
- Knowledge Is Power! Schoolhouse Rock’s 11 Greatest Hits
- Lots of Latkes! 12 Twists on a Favorite
- Meet the Mets: A Guide for New Fans
- Why 1977 Was the Best Year in Music, Period
UX writing and product management, sageusa.org
I led a total site replatform and redesign for SAGE, a nonprofit that advocates for and provides services to LGBT elders. Working with Experience Lab, I scoped, wireframed, developed content strategy, conducted user testing, wrote UX copy, and did hands-on production, among other tasks. Please refer to the captions in the expanded view for details on each image.
SAGE’s old homepage was cluttered, confusing, and difficult to navigate. Indistinguishable blocks of content combined with endless drop-down menus left users feeling overwhelmed. The new homepage, with its clear content hierarchy and distinct user pathways, is easier to navigate.
Overhauled landing pages
The previous iteration of the site had long blocks of text and difficult-to-navigate content. The new landing pages are bright and informative, with clear calls to action.
I wrote UX copy and editorial copy for the now-defunct Mode.com and Mode app. Please refer to the captions in the expanded view for details on each image.
- Migration from standalone sites: When five standalone sites became channels under the Mode.com umbrella, we wanted to assure users that they’d come to the right place and give them a tour of our new site.
- Alerts and errors: A handful of the many callouts, alerts, and error messages on the site.
- User onboarding: We wanted to encourage users to create a feed so their homepages would be filled with their preferred topics and creators, not just our default channels and content.
- App Store download page: The copy for the iTunes App Store is bright but explanatory.
- App introduction: This brief but enticing four-screen teaser carries over the brand messaging that users saw on the download page.
- Bookmarklet/Story Builder: The original copy on this bookmarklet was confusing and obtuse. We streamlined it, christened it the Story Builder, and used plain language to communicate its purpose to users.
- Story Builder extension: We switched to a bookmarklet button instead of a browser extension.
- Creator sign-up ads: In an effort to encourage writers and creators of all types to build stories on Mode, we created ads.
- Creator sign-up page: We take creators through an overview of what Mode.com is and what they can expect, preemptively answering their questions, including what’s involved, how long it takes, and how much they can earn.
- Creator explainer page: This page is a detailed run-through of what, exactly, a Mode story is, as well as a step-by-step of how to create one.
- Publish screens: Messaging for various states of publishing.
- Search engine results page descriptions: Not sexy, but necessary: SERP descriptions. The text is informational, inviting, and lively.